Frequently Asked Questions
General Questions
1. Why are Dunham Jewelry rings more affordable than other companies?
You are buying factory-direct, eliminating retail markups, sales commissions, and third-party fees.
2. Are your rings made in the USA?
Yes, every ring is proudly manufactured in the United States.
3. Do all rings come with a warranty?
Yes, every ring is backed by a lifetime warranty.
4. How long does it take to receive my ring?
Class rings take approximately 6 weeks. Mother’s rings and fine jewelry take about 3 weeks. Note: Rush production may be available for an additional fee.
5. Are your rings handmade or mass-produced?
Each ring is individually manufactured and finished by hand.
Customization Questions
6. Can I fully customize my class ring?
Yes, you can customize designs, engravings, stones, symbols, and more.
7. Can I include my school mascot or logo?
Yes, custom designs can include mascots, logos, and school symbols.
8. Can I add personal engravings inside the ring?
Yes, initials, dates, and short messages can be engraved.
9. Do you offer one-of-a-kind custom designs?
Yes, completely unique designs can be created.
10. Can I customize rings for organizations or teams?
Yes, including sports teams, clubs, and professional groups.
Class Rings (High School & College)
11. What styles of class rings do you offer?
Oval, Antique, Stadium, Classic, and Fashion styles are available.
12. Can I design a ring for my high school?
Yes, all high school rings are fully customizable.
13. Do you make college and university rings?
Yes, including detailed academic and campus personalization.
14. What makes your college rings unique?
Each ring reflects personal achievements, academic journey, and identity.
15. Are class rings still popular?
Yes, they remain a strong tradition and are growing in popularity.
Championship & Specialty Rings
16. Do you make championship rings?
Yes, for sports teams and organizations.
17. Can teams order rings in bulk?
Yes, team orders are available; while ordered in volume, each ring is still individually crafted to our quality standards.
18. Do you create military rings?
Yes, for all branches of service.
19. Do you offer first responder rings?
Yes, including police, fire, and EMS designs.
20. Can you create federal agency rings?
Yes, with custom insignias and details.
Metal Options
21. What is Palisil?
A non-precious alloy designed to look like white gold.
22. Can Palisil rings be resized?
No, Palisil rings are made to your exact size.
23. What is Yellow Palisil?
A gold-plated alloy with a 23k finish, best for occasional wear.
24. What is Black Palisil?
A gun-metal gray plated alloy with a polished finish.
25. What is Questra gold?
An affordable 6k yellow gold option that can be resized.
26. Do you offer sterling silver rings?
Yes, .925 sterling silver is available and resizable.
27. What gold options do you offer?
10k, 14k, and 18k gold options are available and resizable.
( *All gold used in our manufacturing process is purchased in its purest form (.9995 form) and is alloyed to fully meet all Jewelry Industry standards including The United States National Stamping Act. )
28. Which metal is best for everyday wear?
Gold, Silver, and Palisil are good for everyday wear. Yellow palisil is not recommended for everyday wear because it is gold plated.
Sizing & Fit
29. How do I determine my ring size?
You can use a ring sizer or visit a local jeweler.
30. What if I order the wrong size?
Resizable metals can be adjusted; non-resizable metals must be remade with a ramake fee.
31. Which rings cannot be resized?
Palisil, Yellow Palisil, and Black Palisil cannot be resized.
Quality & Craftsmanship
32. What materials do you use?
All gold is sourced in its pure form and alloyed to meet industry standards.
33. Are your stones real?
We offer a variety of high-quality stones depending on your selection.
34. How durable are your rings?
Designed for long-term wear with strong construction and finishing.
35. What makes your craftsmanship different?
Each ring is made one at a time for superior detail and durability.
Ordering Process
36. How do I place an order?
Orders can be placed directly through the website.
37. Can I speak with someone before ordering?
Yes, customer support is available to assist you.
38. Do you require full payment upfront?
Payment details depend on the order, but full payment is typically required.
39. Can I make changes after placing my order?
Changes may be possible early in the production process.
Shipping & Delivery
40. Do you ship nationwide?
Yes, Dunham Jewelry serves customers across the United States.
41. Is shipping included?
Shipping policies vary depending on the order.
42. Do you offer expedited production?
Rush options may be available upon request.
Warranty & Support
43. What does the lifetime warranty cover?
Manufacturing defects and craftsmanship issues.
44. Does the warranty cover normal wear?
It does not cover excessive wear or misuse.
45. Can plating be reapplied?
Yes, for plated rings like Yellow Palisil (fee applies).
Specialty & Gift Rings
46. Do you make mother’s rings?
Yes, with personalized birthstones and engravings.
47. Can I create a family crest ring?
Yes, fully custom crest designs are available.
48. Do you offer Fine Jewelry beyond class rings?
Yes, including custom and traditional jewelry pieces.
49. Are your rings good for gifts?
Yes, they are meaningful and long-lasting gifts.
50. Why choose Dunham Jewelry?
Factory-direct pricing, handcrafted quality, full customization, and a lifetime warranty make Dunham Jewelry a trusted choice.